No, they are distinct products with varying voltage, current, and power specifications, rendering them incompatible for simultaneous parallel use.

The E5000 Plus and E2000 Plus can charge each other by connecting each unit's AC input to the other’s AC output.

The E5000 Plus supports parallel usage of two E5000Plus units via STS. It does not support parallel usage with other Jackery power station products or with products from other brands.

Yes, E5000 Plus supports connecting to your home circuit system and you can insert it into by TS/Inlet box/STS.If the E5000 Plus is solely connected to home circuits and the Online UPS mode is selected in the APP, it will immediately power on upon detecting a power outage. If the E5000 Plus is connected to the Jackery Smart Transfer Switch, the response time in the event of a power failure will be 20 milliseconds due to the Transfer Switch's capabilities.

The Jackery E5000 Plus is expandable, offering an initial 5kWh. Connecting one 5000 Plus unit with a E5000 Plus Battery Pack provides 10kWh, expandable up to 5 Battery Packs for a total of 30kWh. With two E5000 Plus units and 10 Battery Packs, you can reach a maximum of 60kWh. Please look up the maximum capacity allowed in your jurisdiction prior to ordering.

It uses the highest 94V-0 fireproof material required by American UL

When connected to the STS, the 120V AC input cannot be used to charge the E5000 Plus.

The runtime of the Jackery 5000 Plus depends on the power consumption of the appliances being used. For example, a 170L household refrigerator (15–520W) can run for approximately 8 hours in freezing mode and up to 110 hours in insulation mode. A compact refrigerator (90W) can operate for about 26 hours. A central air conditioner (2200–3050W) can run for around 2 hours in cooling mode and 1.7 hours in heating mode, while a wall-mounted AC unit (900W) can run for about 4.5 hours. These figures are based on Jackery lab tests and may vary depending on the actual power draw of the appliances and environmental conditions. The data is for reference only.

Yes, the Jackery 5000 Plus can be connected to third-party solar panels or fuel-powered generators, provided they meet the required input interface and connection standards. For safe and efficient operation, please ensure the voltage, current, and connector type are compatible with the Jackery 5000 Plus. Detailed input specifications can be found in the product’s technical parameters. While third-party access is possible, Jackery recommends using official accessories to ensure optimal performance and maintain warranty coverage.

The Jackery 5000 Plus features five functional modes to improve user convenience and battery performance: 1. Quiet Charging Mode – This mode reduces charging power and slows down the charging speed to significantly lower noise levels. It can be enabled or disabled in the Jackery App. 2. Battery Saving Mode – When activated, this mode limits the available battery capacity to extend the lifespan of the battery cells. It can also be managed through the Jackery App. 3. Energy Saving Mode – Enabled by default, this mode prevents unnecessary battery drain by automatically turning off all outputs after 12 hours when no device is connected or if the connected load is minimal (AC Output ≤ 25W, USB Output ≤ 2W, Car Output ≤ 2W). 4. UPS Mode- Connect the product to a wall outlet with the AC charging cable, then press the AC output button and power your appliances at the same time . The backup UPS function is enabled by default. In the event of a sudden loss of mains power, the device will automatically power up your appliances with the stored power within 20 ms. Please note：① The NEMA L14-30R and NEMA 14-50 outputs cannot be used in Bypass mode when the product is connected to a wall outlet with the AC charging cable.② The system settings will return to backup UPS mode once the product restarts in online UPS mode 5. Charging Mode - supports 4 major charging methods: ① Charging via AC Wall Outlet ② Charging via Smart Transfer Switch ③ Charging via Solar Panels ④Charging via Car Charger. Please note: Fully charge the device before its first use.

The SolarSaga 500 X can operate in temperatures ranging from -40°C to 85°C (-40°F to 185°F), ensuring reliable performance in various weather conditions.

The SolarSaga 500 X can be used to charge power stations such as the Jackery Explorer 5000 Plus, 3000 Pro, 2000 Plus, 2000 v2, 1000 Plus, and 1000 v2.

After use, fold the solar panels and store them in the provided storage bag. Ensure the panels are kept in a dry place, avoiding exposure to corrosive substances or physical damage during storage.

While the panels are designed for outdoor use, it is recommended to retract or store them during extreme weather conditions, such as strong winds or hail, to prevent damage.

Do not immerse the panels in water. Instead, clean them with a damp cloth. Avoid using corrosive substances or abrasive materials that might scratch the panels.

It can connect to the Jackery Explorer 5000 Plus, with support for up to 2 units simultaneously.

It requires split-phase 240V input and supports 120V 60Hz and split-phase 240V 60Hz output. Three-phase power is not supported.

The Smart Transfer Switch can connect to 120V and split-phase 240V circuits in a home's sub-panel. Professional electricians must handle the installation. Each circuit can support appliances up to 240V/30A and 7200W. A maximum of 12 circuits for 120V or 6 circuits for 240V can be connected simultaneously. Both 120V and 240V circuits can be connected at the same time.

The Smart Transfer Switch is not waterproof and must be installed indoors or in a location protected from rain.

The Smart Transfer Switch cannot input energy from portable power station or solar into the grid.

The Smart Transfer Switch cannot directly connect to rooftop solar panels. However, solar panels can be connected to the 5000 Plus, which can then connect to the Smart Transfer Switch to provide solar power for the home.

If your home's electricity distribution panel is connected to rooftop solar through an inverter with a dedicated circuit breaker (AC-coupled), it is compatible with the Smart Transfer Switch. Note that in case of a grid outage, AC-coupled systems will also stop functioning, as they depend on grid signals. When the grid is operational, the solar generator can power the Smart Transfer Switch.

Each circuit breaker supports up to 30A.

Either the UPS function is not enabled in the app, or the portable power station is charging. Without UPS enabled, the switch-over time is approximately 5 seconds when grid power fails.

Enable the UPS function in the Jackery App. When the grid power fails, the switch to a portable power station will occur within 20ms. If the portable power station is charging when a power outage occurs, the switch-over time will be approximately 1 second.

Set the "Charging-discharging plan" in the Jackery App's working modes. Configure the charging and discharging times based on peak and off-peak electricity rates.

First, connect the rooftop solar panels to the Explorer 5000 Plus. Then, set the working modes in the Jackery App to "Self-powered" mode. In this mode, a portable power station charges exclusively with solar power and automatically powers the home when fully charged. If the storage level falls below the backup threshold, it will switch to grid power for home supply.

In the Jackery App, move non-critical load circuits to the "Nice to have circuits" group under "Backup priority." When the energy level falls below the set threshold, non-critical loads will automatically shut off, reserving more energy for critical loads.

After the mains power is restored, the circuits that were disconnected based on backup power priority during the outage will not be automatically turned on to reduce the risk of electric shock. Customers need to manually turn on the disconnected circuits.