We accept all major U.S. credit cards, Shop Pay, PayPal, and more. You can find all the payment methods we accept displayed in the bottom right corner of our website.
Upon placing your order, regardless of your chosen payment method, you will promptly receive an order confirmation email confirming receipt of your order and successful payment.
If you do not receive an order confirmation email after placing your order, please reach out to support@offgridstores.com. This could occur due to an incorrectly entered email address.
At present, all items on our website ship for free! To ensure transparency, all prices include shipping costs, so you won’t encounter any surprises at checkout. We typically ship smaller items via USPS and larger items through FedEx or UPS.
For more detailed information about our shipping terms and conditions, please visit our Shipping & Handling Policy page.
At the moment we only ship to the contiguous United States. This means every state except Hawaii and Alaska.
We also do not ship to PO Boxes, APO, FPO, DPO, or any US Protectorate addresses.
If you wish to make a change to your shipping address or cancel an order please reach out to us within 1 hour of placing your order.
To maintain our competitive shipping and handling times we begin processing orders shortly after they are placed.
If you reach out more than 1 hour after placing your order unfortunately we can not guarantee changes can be made to your order or your order can be canceled.
All orders are processed and shipped out within 1-3 business days of being placed, this excludes weekends and holidays.
After leaving the warehouse, please allow an additional 3-4 business days in transit for delivery. This brings the total to 4-7 business days until delivery.
If we are experiencing a high volume of orders, shipments may be delayed. If this occurs, we will contact you via email informing you of the delay.
Once your order is shipped, you will receive an email containing your tracking number and a link to easily track the order on the shipping company's website.
We also have a Track My Order page for you to make tracking your package a breeze!
We actively track every order from shipment to delivery, however, sometimes delivery delays and issues occur.
If you never receive your package, please let us know by emailing us at support@offgridstores.com or by reaching out on our Contact Us page. Please provide us with your name and order number when reaching out.
A customer service representative will locate your order and quickly inform you of the next steps.
A customer service representative will locate your order and quickly inform you of the next steps.
While shopping at Off Grid Stores, know that returns are a breeze! If you are not completely satisfied with your purchase, for any reason, you may return it to us within 30 days of delivery for a refund.
If you would like to open up a return you can send us an email to returns@offgridstores.com with your name, order number, and reason for return.
To learn more about our Return Policy you can do so here.
You are welcome to contact us via email at support@offgridstores.com, reach out on our Contact Us page, or message our Live Chat.
