Frequently Asked Questions

We accept all major U.S. credit cards, Shop Pay, PayPal, and other common payment options. You can view the full list of accepted payment methods in the bottom right corner of our website.

We only collect sales tax in certain states where we’re required to by law. If you see tax added at checkout, it means your shipping address falls within one of those states. You can also reach out if you’re a tax-exempt organization — we’re happy to help set that up.

We sometimes offer discounts for bulk orders on a case-by-case basis. Because we already price our products very competitively, additional discounts aren’t always possible. If you're planning a large project, feel free to reach out to us at support@offgridstores.com — we'll review your request and see what we can do to help.

All items on our website ship for free — no hidden fees or surprises at checkout. Smaller items are typically shipped via USPS, and larger items go through FedEx or UPS. Very large or heavy items (over 100 pounds) usually ship by freight carrier. For full details, please visit our Shipping & Handling Policy page.

We currently ship to the contiguous United States only — that’s every state except Hawaii and Alaska. We’re also unable to ship to PO Boxes, APO, FPO, DPO addresses, or U.S. Protectorates.

Orders are usually processed and shipped within 1–3 business days (excluding weekends and holidays). Standard delivery takes an additional 3–4 business days after shipment, for a total estimated delivery window of 4–7 business days.

Larger or heavier items that ship by freight may take a bit longer to arrive. If your order requires freight delivery, the carrier will contact you to schedule a drop-off date and time.

If we’re experiencing a high volume of orders, delays are possible — but we’ll notify you by email if that happens.

As soon as your order ships, you’ll get an email with your tracking number and a link to track it directly through the carrier’s website. You can also visit our Track My Order page anytime to quickly check your shipment status.

We offer a 30-day return window on all items. If you’re not completely satisfied with your purchase for any reason, you can return it within 30 days of delivery for a refund.

To start a return, just email returns@offgridstores.com with your name, order number, and reason for the return.

For full details, please see our Return Policy page.

If you need to update your shipping address or cancel your order, please contact us within 1 hour of placing it. You can reach us through our live chat or by emailing support@offgridstores.com. If it’s after business hours, email is the best way to reach us — we’ll see the timestamp and do our best to help.

To keep our shipping and handling times fast, we start processing orders almost immediately. If more than 1 hour has passed, we’ll do everything we can, but we can’t guarantee that changes or cancellations will be possible.

If your package hasn’t shown up — whether the tracking seems stuck, hasn’t updated, or says “delivered” but you didn’t receive it — please reach out to us as soon as possible. You can email support@offgridstores.com or use our Contact Us page. Make sure to include your name and order number, and we’ll look into it right away and walk you through the next steps.

If your order arrives damaged or isn’t working properly, please contact us within 48 hours of delivery. Email support@offgridstores.com with your order number, a description of the issue, and photos/video if possible. We’ll work quickly with you to make it right.

Yes, most products we sell come with a manufacturer’s warranty. The length and coverage vary by brand and item. If you have questions about a specific product’s warranty, feel free to reach out and we’ll get you the details.

While we don’t offer on-site installation, we’re always happy to help with product questions and setup guidance. Feel free to email us at support@offgridstores.com or use our Live Chat — we’ll do our best to point you in the right direction or connect you with helpful resources.

You can reach us anytime by emailing support@offgridstores.com, sending a message through our Contact Us page, or using the Live Chat feature on our website.