Shipping & Handling Times:
Handling Times
All orders are processed and shipped from our warehouse within 1-3 Business Days of an order being placed (excluding weekends and holidays).
Once your order is shipped, you will receive an email confirmation that your order has left our warehouse. This email will also contain the necessary information needed to track your package.
Shipping Times
After your item leaves our warehouse expect it to arrive in 3-4 Business Days. This brings the average total shipping and handling time to 4-7 Business Days.
Please note that if your order is very large and sent via freight your order can take up to 2 weeks to be delivered once it is shipped. If the item has an irregular delivery time it will be mentioned on the items product page within the "Shipping & Handling" tab. If there is an issue with your order (back-ordered, shipping delays, address issues, lost package) we will reach out to you as quickly as possible to ensure the issue is rectified in a timely manner.
Order Changes & Cancellations
If you wish to make a change to your shipping address or cancel an order, please contact us within 1 hour of placing your order. To maintain our fast shipping times, we begin processing orders shortly after they are placed.
You can reach us during business hours, Monday through Friday from 9:00 a.m. to 5:00 p.m. EST, through live chat on our website or by emailing support@offgridstores.com. After business hours, email is the best way to reach us. Please include your order number, which begins with #OGS followed by five digits.
We check our inbox before processing orders, including after hours, so timely email requests will still be reviewed. However, once more than 1 hour has passed, we cannot guarantee that an order can be changed or canceled.
After the 1-hour cancellation window, your order may have already been submitted to our warehouse or supplier for processing. We will make every reasonable effort to stop the order before it ships, but cancellation is not guaranteed.
If we are able to successfully cancel the order after the 1-hour window and the payment has already been processed, the credit card processing fees incurred on the transaction are non-refundable. In these cases, up to 4% may be deducted from the refund to cover those processing and transaction fees.
Even if your order has not yet received a tracking number, it may already be queued or prepared for shipment. Once an order can no longer be stopped, it cannot be changed or canceled, but it may still be returned after delivery in accordance with our Returns and Refunds Policy.
Order Accuracy & Pricing Errors
We strive to ensure all product and bundle pricing on our website is accurate. However, if a pricing error occurs due to a technical or human mistake, we reserve the right to cancel the order and issue a full refund. This includes situations where a product or bundle is accidentally listed at a significantly lower price than intended. If your order is affected, our team will reach out to you promptly.
Shipping Costs & Locations:
Domestic Shipping Costs
We offer free shipping to the 48 contiguous United States on all items within our store. This means whether you live in California or Florida, the shipping will be free.
Shipping Locations & Exclusions
We currently only ship our products to customers who reside in the 48 contiguous United States.
This means we do not currently ship to customers located in:
Alaska, Hawaii, U.S. protectorates, or any country outside the United States
We also do not ship domestically to P.O. Boxes, APO, FPO, or DPO addresses.
Order Status & Tracking:
How do I check the status of my order?
When your order is shipped, you will receive confirmation from us via email.
This email will include the tracking number associated with your order which you can use to check your order status. Please allow 1-3 business days for the tracking information to become available.
You can also check the status of your order in real time on our website with our Track My Order page. Simply click the link, fill in the necessary information, and click "Track".
If you haven’t received your order and the tracking number says it was delivered please contact us immediately at support@offgridstores.com with your name and order number and we will get to the bottom of it as quickly as possible.
Damaged Items And Returns
We accept returns for items unused and in their original condition and packaging up to 30 days after delivery. If a specific item has a different return policy, it will be displayed on the product page under the "Return & Refunds" tab under the item’s description.
If your order arrives damaged in any way, please email us at support@offgridstores.com as soon as possible with your order number and photos or videos showing the issue.
Do not discard the damaged item, any included parts, or the original packaging unless Off Grid Stores specifically instructs you to do so in writing.
Even if an item arrives damaged or appears unusable, Off Grid Stores may still require the item to be returned for inspection, claim processing, replacement, or refund eligibility. In those cases, Off Grid Stores will cover the return shipping and provide return instructions as needed.
If an item is discarded, disposed of, abandoned, or otherwise made unavailable before the review or return process is completed, Off Grid Stores reserves the right to deny or limit any refund, replacement, or other resolution.
To read more about our return policy, please visit our full Return Policy page.
If you have any further questions, please contact us at support@offgridstores.com.
