Firstly, copy the discount code from the product page (click "Copy Code").
Next, apply the discount code at check out (click "Apply").
2.) Can I combine this discount with an entire order discount code?
No, you cannot combine entire order discount codes (ex. WELCOME5, CHECKOUT5, REWARD5, etc.) with vendor/item specific codes (ex. BL5, RS10, EF15, etc.).
3.) Can I apply multiple vendor discount codes to the same order?
Yes! If you have multiple items in your cart that have their own discount codes, they will apply to their respected item.
We accept all major U.S. credit cards, Shop Pay, PayPal, and other common payment options. You can view the full list of accepted payment methods in the bottom right corner of our website.
We only collect sales tax in certain states where weβre required to by law. If you see tax added at checkout, it means your shipping address falls within one of those states. You can also reach out if youβre a tax-exempt organization β weβre happy to help set that up.
We sometimes offer discounts for bulk orders on a case-by-case basis. Because we already price our products very competitively, additional discounts arenβt always possible. If you're planning a large project, feel free to reach out to us at support@offgridstores.com β we'll review your request and see what we can do to help.
All items on our website ship for free β no hidden fees or surprises at checkout. Smaller items are typically shipped via USPS, and larger items go through FedEx or UPS. Very large or heavy items (over 100 pounds) usually ship by freight carrier. For full details, please visit our Shipping & Handling Policy page.
We currently ship to the contiguous United States only β thatβs every state except Hawaii and Alaska. Weβre also unable to ship to PO Boxes, APO, FPO, DPO addresses, or U.S. Protectorates.
Orders are usually processed and shipped within 1β3 business days (excluding weekends and holidays). Standard delivery takes an additional 3β4 business days after shipment, for a total estimated delivery window of 4β7 business days.
Larger or heavier items that ship by freight may take a bit longer to arrive. If your order requires freight delivery, the carrier will contact you to schedule a drop-off date and time.
If weβre experiencing a high volume of orders, delays are possible β but weβll notify you by email if that happens.
As soon as your order ships, youβll get an email with your tracking number and a link to track it directly through the carrierβs website. You can also visit our Track My Order page anytime to quickly check your shipment status.
We offer a 30-day return window on all items. If youβre not completely satisfied with your purchase for any reason, you can return it within 30 days of delivery for a refund.
To start a return, just email returns@offgridstores.com with your name, order number, and reason for the return.
For full details, please see our Return Policy page.
If you need to update your shipping address or cancel your order, please contact us within 1 hour of placing it. You can reach us through our live chat or by emailing support@offgridstores.com. If itβs after business hours, email is the best way to reach us β weβll see the timestamp and do our best to help.
To keep our shipping and handling times fast, we start processing orders almost immediately. If more than 1 hour has passed, weβll do everything we can, but we canβt guarantee that changes or cancellations will be possible.
If your package hasnβt shown up β whether the tracking seems stuck, hasnβt updated, or says βdeliveredβ but you didnβt receive it β please reach out to us as soon as possible. You can email support@offgridstores.com or use our Contact Us page. Make sure to include your name and order number, and weβll look into it right away and walk you through the next steps.
If your order arrives damaged or isnβt working properly, please contact us within 48 hours of delivery. Email support@offgridstores.com with your order number, a description of the issue, and photos/video if possible. Weβll work quickly with you to make it right.
Yes, most products we sell come with a manufacturerβs warranty. The length and coverage vary by brand and item. If you have questions about a specific productβs warranty, feel free to reach out and weβll get you the details.
While we donβt offer on-site installation, weβre always happy to help with product questions and setup guidance. Feel free to email us at support@offgridstores.com or use our Live Chat β weβll do our best to point you in the right direction or connect you with helpful resources.
You can reach us anytime by emailing support@offgridstores.com, sending a message through our Contact Us page, or using the Live Chat feature on our website.
