Frequently Asked Questions:
What Payment Methods Do You Accept?
We accept all major US credit cards, Shop Pay, PayPal, and others.
All of the payment methods we accept are displayed at the very bottom right-hand side of our website.
How Do I Know My Payment Has Been Received?
No matter which payment method you choose, placing an order, you will receive an order confirmation email indicating that we have received your order and that payment has been completed.
If you do not receive an order confirmation email after placing an order, please contact support@offgridstores.com. This may happen when an email address is entered incorrectly.
What Are Your Shipping Options?
Currently every item on our website ships for free! We don't want you to be surprised at checkout so everything is priced with shipping included. We primarily ship our smaller goods through USPS and our larger goods through FedEx.
Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.
Which Locations Do You Ship To?
At the moment we only ship to the contiguous United States. This means every state except Hawaii and Alaska.
We also do not ship to PO Boxes, APO, FPO, DPO, or any US Protectorate addresses.
How Do I Make Changes To An Order I’ve Already Placed?
If you wish to make a change to your shipping address or cancel an order please reach out to us within 1 hour of placing your order.
To maintain our competitive shipping and handling times we begin processing orders shortly after they are placed.
If you reach out more than 1 hour after placing your order unfortunately we can not guarantee changes can be made to your order or your order can be canceled.
When Will I Receive My Order?
All orders are processed and shipped out within 1-3 business days of being placed, this excludes weekends and holidays.
After leaving the warehouse, please allow an additional 3-4 business days in transit for delivery. This brings the total to 4-7 business days until delivery.
If we are experiencing a high volume of orders, shipments may be delayed. If this occurs, we will contact you via email informing you of the delay.
How Do I Track My Order?
Once your order is shipped, you will receive an email containing your tracking number and a link to easily track the order on the shipping company's website.
We also have a Track My Order page for you to make tracking your package a breeze!
What Should I Do If I Never Receive My Order?
We actively track every order from shipment to delivery, however, sometimes delivery delays and issues occur.
If you never receive your package, please let us know by emailing us at support@offgridstores.com or by reaching out on our Contact Us page. Please provide us with your name and order number when reaching out.
A customer service representative will locate your order and quickly inform you of the next steps.
A customer service representative will locate your order and quickly inform you of the next steps.
What Is Your Return Policy?
While shopping at Off Grid Stores, know that returns are a breeze! If you are not completely satisfied with your purchase, for any reason, you may return it to us within 30 days of delivery for a refund.
If you would like to open up a return you can send us an email to returns@offgridstores.com with your name, order number, and reason for return.
To learn more about our Return Policy you can do so here.
How Do I Contact Your Company If My Question Isn’t Answered Here?
You are welcome to contact us via email at support@offgridstores.com, reach out on our Contact Us page, call us at +1 (800) 213-0712, or message our Live Chat.
Both our Phone Support and Live Chat have operating hours Monday to Sunday 9 AM-6 PM EST.
STILL HAVE QUESTIONS?
