While shopping at Off Grid Stores just know that returns are a breeze! If you are not completely satisfied with your purchase for any reason, you may return it to us within 30 Days for a refund.
Please note, if you have a problem with your order (damages, missing pieces, not working properly, etc.), please reach out to us as quickly as possible after it is delivered. Many times we can fix the issue without the item needing to be returned.
Time Frame Allotted
Customers can open a return 30 days from the date of delivery for most items. If, in the case, the item has a different return policy it will be clearly stated in the "Returns and Refunds" tab in the description of the item for further clarity.
Return Process
To return an item, you can contact us either through our Contact Us page or by emailing us at support@offgridstores.com.
Please include the following information: Your Order #, the item(s) you would like to return, and the reason for your return.
Once the situation is assessed, we will either send you a Return Merchandise Authorization (RMA) or a Prepaid Shipping Label depending on your reason of return.
Please note, you will be responsible for all return shipping charges in cases of buyer's remorse. We define buyer's remorse as “an order that is returned because the customer changed their mind, didn't like the item (when nothing was physically wrong with it), the item didn't fit (when proper measurements were given), found a better price elsewhere, ordered the wrong item, and/or ordered the item by mistake”.
For non-buyer’s remorse returns, shipping will be paid for by us. These include items that arrived damaged, items that don't work or are defective, items that don't match description or photos, items missing parts and pieces, items that don't seem authentic, or when the wrong item is sent.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
After receiving your return and inspecting the condition of your item or items, we will then process your refund for your return. Please allow up to 3 business days for us to process your refund. After processing, it could take up to 5 business days for the refund to appear on your credit card statement. We will always notify you by email when your return has been fully processed. If you do not see the refund from us in the allotted timeframe please reach out to your credit card company.
Restocking Fees
For returns of "buyer's remorse" (defined above), there will be an up to 25% restocking fee depending on the brand/manufacturer of the item and the item's size.
Have Any Questions?
If you have any questions about our return policy, please do not hesitate to reach out us. We try to make communication with us as easy and transparent as possible. You can reach out to us via Live Chat, call us at +1 (866) 699-2328, or email us at support@offgridstores.com.